We value your satisfaction and are happy to accept product returns within 30 days of purchase. Below are the details of our return policy:
- Return Shipping Costs: Customers are responsible for the cost of return shipping.
- Refunds: Refunds are issued once we have received and inspected the returned items. For products that qualified for free shipping, refunds will be processed minus our outbound shipping costs.
- Exchanges: If you wish to exchange a product, please contact our customer service team for assistance.
Special Conditions for Returns:
- International Returns: Please ensure items are marked as “Returning to Seller” to avoid customs delays or charges. All returns must be shipped via standard postal services. Shipments sent via private couriers (FedEx, UPS, DHL, etc.) will not be accepted.
- Wool Bedding Products: Returns of wool bedding items are accepted only if the product is unused and in its original packaging.
Important Notes:
- Natural Variations: Slight variations in color and texture may occur in our products, as these are characteristic of natural materials and enhance their uniqueness.
- Product Guarantee: We stand behind our craftsmanship and materials. If your product is defective due to workmanship or material issues, it can be returned for a replacement or refund within 6 months of purchase, provided it has been used under normal conditions.
For return instructions, please contact our support team. We’re here to ensure a smooth return process and your complete satisfaction.