Contact Wefiner

Need help comparing a color, planning a rug’s placement, understanding care instructions or checking an order? Use the contact form on this page or email wefineramz@gmail.com. Include the information below so we can understand your question.

What should I include in a product question?

• The product link and listed color, especially when comparing the two ivory or two pink listings.
• The nominal format you are considering: single-pelt 2x3 ft, double-pelt 2x6 ft or quad 4x6 ft.
• The dimensions of the chair, bench or floor area you want to dress.
• The particular detail you need confirmed, such as a color comparison or the instructions supplied with a specific rug.

How can I ask about an existing order?

Include your order number and the email address used at checkout. Explain whether your question concerns processing, tracking, delivery, a return or an exchange. For a product issue, describe what you noticed and when you noticed it; relevant photographs can help explain the issue.

What helps with a care question?

Tell us which rug you have, what the care label says, and whether you are asking about loose dust, a localized spill, drying or deeper cleaning. Mention any cleaner or treatment already used. Do not assume that a general wool-clothing wash method applies to a sheepskin rug.

Where can I find information before writing?

Browse all sheepskin rugs for current choices. Review the care instructions, shipping policy and refund policy for the guidance and terms currently published on the store. If the information does not answer your specific question, send the relevant product or policy link with your message.